Queensland Innovation Living Lab (QuILL)
Clinical Skills Development Service
The Queensland Innovation Living Lab (QuILL) is a collaboration between the Clinical Skills Development Service, Metro North Health, and the Healthcare Improvement Unit, Clinical Excellence Queensland.
We provide a comprehensive range of Human Factors services, specialising in improving clinical devices, software, and processes through a human-centred approach.
Our vision
A world where users are active co-designers in the development and purchase of medical devices and software.
Our services
Collaboration is at the heart of our work. We partner closely with healthcare providers and industry stakeholders to co-design solutions that address clinical needs, enhance the quality of care, and ultimately improve the experience for both clinicians and patients.
Product innovation
Support human-centred design for medical devices and software.
In our innovation service area, we leverage our Human Factors expertise to improve devices, software, and processes within healthcare. We offer:
Developing new solutions:
We identify and analyse specific challenges in healthcare settings and develop creative and effective solutions tailored to the needs of clinicians and patients.
Rapid prototyping:
We facilitate iterative testing and refinement of prototypes, ensuring the final solution is user-friendly.
Design consultation:
We offer Human Factors guidance throughout the design process, ensuring that the solution is intuitive, safe, effective, and efficient.
Data-driven procurement
Support data-driven procurement processes through usability testing with clinicians and consumers.
We support healthcare providers in making data-driven, informed procurement decisions through simulation-based testing of medical devices and software. Our services include:
Head-to-head comparison of medical devices and software with clinician users (novices and experts).
Assessing how medical devices and software fit with existing workflows and systems.
Testing consumer interaction with devices and software.
We use objective (physiological) measures and subjective (validated) measures to assess the usability, functionality, and user satisfaction of a medical devices and software. Examples of the objective measurement techniques we use include:
EEG (e.g. cognitive load)
Eye tracking (e.g. attention)
360 Camera (e.g. facial expression)
Skin conductance (e.g. stress)
EMG (e.g. muscle tension)
Wearable device measuring heart rate variability, respiration, electrodermal activity, gyro, temperature
Critical incident review support
Support critical incident reviews by examining device-user interface.
Our Human Factors team look at all the elements in the system, including the people, equipment, tasks, environment, and organisation. We explore how these elements all interact to influence decision-making, performance, and safety. We don’t just look at what went wrong in a critical incident, we also explore how things typically go right and function effectively in similar situations. This provides us with a greater understanding of the incident and where changes can be made to improve performance and safety in the future.
In our innovation service area, we leverage our Human Factors expertise to improve devices, software, and processes within healthcare. We offer:
Developing new solutions:
We identify and analyse specific challenges in healthcare settings and develop creative and effective solutions tailored to the needs of clinicians and patients.
Rapid prototyping:
We facilitate iterative testing and refinement of prototypes, ensuring the final solution is user-friendly.
Design consultation:
We offer Human Factors guidance throughout the design process, ensuring that the solution is intuitive, safe, effective, and efficient.
Our living lab workspaces
Our simulation labs provide a safe clinical environment that allows us to conduct high-fidelity test on the usability and functionality of medical devices and clinical processes.
Learn more about our spaces
Our clients and collaborators
Queensland Innovation Living Lab (QuILL)
Clinical Skills Development Service
Contact us
Queensland Government acknowledges the Traditional Owners of the land and pays respect to Elders past, present and future.
The State of Queensland 2024 (Queensland Health)